Cancellation & Refund Policy

Service Refunds

Refunds for services will be considered on a case-by-case basis and are generally not offered once the service has been rendered. However, if you are dissatisfied with the service you received, we will make every reasonable effort to address your concerns and resolve the issue.

Eligibility for Refunds
  • The service must have been purchased directly from IB GROUP through our official website or another authorized sales channel.
  • The refund request must be made within 30 days of the service being provided.
  • The refund request must include clear details about the issue, including any correspondence or evidence supporting your claim of dissatisfaction with the service, or unfulfilled promises.
Refund Process
  1. Contact Us: Reach out to our customer service team within 30 days of receiving the service. Please include your order details and a brief explanation of why you are requesting a refund.
  2. Review: Our team will review your request and may reach out to you for further clarification if needed.
  3. Resolution: If we determine that a refund is warranted, we will issue a refund to the original payment method used at the time of purchase. The refund will typically be processed within 6-8 business days, depending on your payment provider's processing time.
Non-Refundable Services
  • Services that have already been completed or delivered in full.
  • Subscription-based services or memberships that have already started.
  • Custom or personalized services that were tailored to your specific needs or specifications.
  • Any services that are covered by a separate contract or agreement outlining specific refund terms.
Late or Missing Refunds

If you haven’t received your refund after the specified processing time, please first check with your payment provider or bank.

Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this page periodically to stay informed about our refund policy.